Fraud Alert

Stay Safe When Shopping for Fortune Jewellery

At Fortune Jewellery, your trust and security mean as much to us as the craftsmanship of our designs. Unfortunately, the rise of fraudulent websites, social media pages, and online sellers pretending to represent Fortune has led to cases of counterfeit products and online scams.

We want to help our valued customers protect themselves from these deceptive practices.

Recognising Fraud and Fake Websites

Fraudulent websites are becoming increasingly sophisticated, they may use our name, logo, or images to appear legitimate. Before making any purchase, keep an eye out for these common signs of a scam:

  • Suspiciously low prices: If a deal looks too good to be true, it almost always is. Authentic Fortune Jewellery is handcrafted with premium materials. Our prices reflect the quality and artistry behind every piece.
  • Strange web URLs: Only trust our official domain: [fortunejewellery.co]. Websites using extra words or altered spellings (e.g., 'fortune-outlet.com' or 'fortunejewelry-sale.net') are not legitimate.
  • Unusual payment requests: We never ask customers to transfer money directly to personal bank accounts, use cryptocurrency, or send prepaid cards. Genuine Fortune transactions use secure payment gateways like major credit cards or trusted digital payment services.
  • Poor language or missing details: Fraudulent sites often contain grammatical errors, poor imagery, or lack proper company details, contact numbers, and policies.

How to Protect Yourself

Take these steps to ensure a safe and authentic shopping experience:

  • Shop only from our official website or from our authorised retail partners.
  • Verify the URL: Always look for https:// in the address bar and ensure it matches our exact domain.
  • Avoid deals or advertisements on social media that redirect you to unfamiliar websites.
  • Use secure payments: pay only via verified credit/debit card platforms or known e-wallet services.
  • Check communication channels: All official Fortune emails end with @fortunejewellery.co. Messages from free email domains (like Gmail or Yahoo) claiming to be Fortune are fraudulent.

Already Encountered a Scam?

If you think you’ve interacted with a fake website, received a suspicious email, or been asked for your payment details online, act immediately:

  • Do not share further information or send payment.
  • Report the issue to our customer service team at support@fortunejewellery.co. Share the web link or screenshots if possible, as it helps us take legal action and protect others.
  • Contact your bank to stop any unauthorized transactions.
  • Report the scam to local consumer authorities or cybercrime divisions such as the Local Police Authority, National Scam Response Center, or Scamwatch.

Our Commitment to You

Fortune Jewellery takes fraudulent activity seriously. We continuously monitor online channels and collaborate with authorities to identify and remove unauthorized sellers. Your safety and satisfaction are our priority.

When you shop directly with Fortune or our official partners, you can be assured that every piece is 100% genuine, ethically crafted, and covered under our authenticity and service guarantee.

Stay vigilant. Stay informed. Shop safely.

Because every piece from Fortune Jewellery should bring you beauty and confidence, never worry.

Email: support@fortunejewellery.co

Phone/WhatsApp: +65 9436 5005

Fortune Jewellery | Crafted with Care